What will be covered?
- Impressions – the first and the last impressions and every impression in-between.
- Rate the current level of customer service in your business (don’t just focus on your Customer Service people – it is EVERYONE'S RESPONSIBILITY!)
- What is your definition of Customer Service? (What is poor, what is good, what is great, etc…)
- Roles – every employee has a role in creating legendary customer service!
- Engaged – Disengaged – Actively Disengaged employees
- The Ultimate Question – what question on the store receipt surveys matters the most and why.
- Developing a Program that you can implement immediately in your business.
Date: Thursday, April 28, 2016
Time: 7:30-9:30 am
Location: Great Falls College MSU - Heritage Hall
2100 16th Ave South, Great Falls